Adélie Cuvillier

  • Excellent teamwork and problem-solving skills
  • Reliable, Detail oriented, Target driven
  • Creative, Resilient and Resourceful

Professional Status

Employed
Available

Contact

About Me

Passionate hotelier with 5 years+ experience in Services and Hospitality. Aiming at delivering bespoke experiences.

Experience

Sales and Marketing Coordinator

Bulgari Hotel, London
Since May 2017
  • Support all elements of Sales and Marketing administration
  • Convert sales leads, Organize site visits, Famtrips, RFPs, proposals and contracts
  • Market research and reporting for the sales, events and marketing team
  • On and Offline Marketing for rooms and F&B, Coordinate marketing campaign, content creation and Social media planning (Alain Ducasse Rivea restaurant instagram, Bulgari Hotel London Facebook, Weibo, G+)
  • Reactive Group sales (upselling, building blocks and stay arrangements)
  • Restructuring and content creation of Bulgari online gift voucher page
  • Organization of Video/Photoshoots and internal PR events
  • In charge of Requisitions, Rotas, Invoices
  • Diary management and organisation of internal and external meetings

Assistant Head Concierge acting Head Concierge

St Régis Bora Bora
August 2012 to January 2017
  • Manage the concierge team daily operations, in charge of 5 concierges
  • Generate Sales Revenue, upselling and promoting activities&F&B offers
  • Events organization: traditional weddings, private diners, BEOs, Groups itineraries, negotiated group rates
  • On and Offline Event marketing
  • Develop activities portfolio by creating service agreements and expanding a quality offer
  • Billing and invoicing
  • Anticipate and Coordinate all guests requests effectively and in a timely manner
  • Guests complain management
  • Recruiting and training Concierges & intern with Elaboration of procedures
  • Developped Leadership and people management skills, negotiation and organizational skills
  • 1 month F&B trainee /5 months concierge trainee/18 months concierge

SEO(search engine optimization)-Online Marketing

Zalando
January 2011 to June 2011
  • Website Optimization and Data analysis with Google Analytics, Google Adwords and Sistrix
  • Writing/Editing and translation of website content, including brand's descriptions, help page restructuring and content improvement
  • Social media Management and Blog editing for SEO
  • Press Release for SEO indexation and Link Building
  • Creation of landing pages with thematic selection of products
  • Became tech savvy, developped web curiosity and social media marketing skills

Front desk agent , Receptionist, Hostess

La Créole Beach & Spa Hotel 4*, Parly 2, ISS Services, Estech design
July 2008 to August 2008

Server Banquet

Trianon Palace Versailles, Berkeley Scott agency and Esprit group in London
2007 to 2012

Sales representative

Harrods
November 2007 to February 2008

Skills

  • 5 years work experience in luxury hotel operations
  • Event Management
  • Selling & negociation techniques
  • Customer service and strong communications
  • ExcellentaAdministrative, organizational and interpersonal skills
  • Excellent teamwork and problem solving skills
  • On and Offline Marketing
  • French: native
  • English and German: fluent
  • Opera, Microsoft Office (word, excel, PPT)
  • Fusion, Fourth, Salesforce

Education

MSc of Luxury Goods and Services

International University of Monaco
2011 to 2012

BA Business Admin&Communication

California State Univeristy Fullerton (USA)
2009 to 2010

Double Bachelor German/French in European and American Studies

Martin Luther Universität, Halle, Allemagne / Université Paris10 La Défense
2006 to 2007

Interests

  • Diverse charity actions for disabled students at university (FR), diabetes fund raising gala (USA) but also for the creation of a local association to develop access to culture and build a community (GER).
  • Volunteering work as public relation&welcome desk for Amber Lounge at Monaco Grand Prix, journalist for a French magazine in Berlin