Adélie Cuvillier

  • Excellent teamwork, problem-solving skills
  • Reliable, Detail oriented, Result driven
  • Creative, Adaptable and Resourceful

Professional Status

Employed
Available

Contact

About Me

Passionate by People. Living for adventures. Seeking for challenges. Interested in everything. Travel by curiosity. Determined to succeed.

Experience

Sales and Marketing Coordinator

Bulgari Hotel, London
Since May 2017
  • Supporting all elements of sales and marketing administration
  • Organizing site visits, Famtrips, room sales and negociation
  • Providing reports for the sales and marketing team
  • On and Offline Marketing, content creation and Social media planning
  • Organization of Photoshoot
  • Maintenance of a tracking/invoicing system
  • Take and relay accurate and timely messages from telephone callers, and answer queries
  • Diary management and organisation of internal and external meetings
  • Restructuring and content creation of Bulgari online gift voucher page

Assistant Head Concierge acting Head Concierge

St Régis Bora Bora
August 2012 to January 2017
  • Manage the concierge team daily operations, in charge of 5 concierges
  • Generate Sales Revenue, upselling and promoting activities&F&B offers
  • Organization of Events: traditionnal weddings, private dinings, BEOs, Groups itineraries, negociated group rates
  • On and Offline Event marketing
  • Develop activities portfolio by creating service agreements and expanding a quality offer
  • Anticipate and Coordinate all guests requests effectively and in a timely manner
  • Guests complain management
  • Recruiting and training Concierges & intern with Elaboration of procedures
  • Developped Leadership and people management skills, negotiation and organizational skills

SEO(search engine optimization)-Online Marketing

Zalando
January 2011 to June 2011
  • Website Optimization and Data analysis with Google Analytics, Google Adwords and Sistrix
  • Writing/Editing and translation of website content, including brand's descriptions, help page restructuring and content improvement
  • Social media Management and Blog editing for SEO
  • Press Release for SEO indexation and Link Building
  • Creation of landing pages with thematic selection of products
  • Became tech savvy, developped web curiosity and social media marketing skills

Front desk agent , Receptionist, Hostess

La Créole Beach & Spa Hotel 4*, Parly 2, ISS Services, Estech design
July 2008 to August 2008

Server Banquet

Trianon Palace Versailles, Berkeley Scott agency and Esprit group in London
October 2007 to February 2008

Education

MSc of Luxury Goods and Services

International University of Monaco
2011 to 2012

BA Business Admin&Communication

California State Univeristy Fullerton (USA)
2009 to 2010

Double Bachelor German/French in European Studies

Martin Luther Universität, Halle, Allemagne / Université Paris10 La Défense
2006 to 2007

Skills

  • 5 years work experience in luxury hotel operations
  • Selling & negociation techniques, event management
  • Administrative, organizational and interpersonal skills
  • Customer service and strong communications
  • Excellent teamwork and problem solving skills
  • On and Offline Marketing
  • French: native
  • English and German: fluent
  • Opera, Microsoft Office (word, excel, PPT)
  • Fusion, Fourth

Interests

  • Diverse charity actions for disabled students at university (FR), diabetes fund raising gala (USA) but also for the creation of a local association to develop access to culture and build a community (GER).
  • Volunteering work as public relation&welcome desk for Amber Lounge at Monaco Grand Prix, journalist for a French magazine in Berlin, festivals security helper