Adélie Cuvillier

  • Excellent teamwork, problem-solving skills, well organized
  • Reliable, Detail oriented, Result driven
  • Creative, Adaptable and Positive attitude

Professional Status

Employed
Available

Contact

About Me

Passionate by People. Living for adventures. Seeking for challenges. Interested in everything. Travel by curiosity. Determined to succeed.

Experience

Sales&Marketing Coordinator

Bulgari Hotel, London
Since May 2017

Assistant Head Concierge

St Régis Bora Bora
August 2012 to January 2017
  • Managing the concierge team daily operations
  • Monitoring Sales Revenue and Promotion of activities and F&B offers
  • Developping activities portfolio by creating service agreements-expanding a quality offer
  • Anticipating and Coordinating all guests requests effectively and in a timely manner - Guests complain management
  • Organizing Events communication and Groups itineraries, negociating group rates, traditionnal weddings
  • Recruiting and training Concierges & intern - Elaboration of procedures
  • Developping Leadership and people management skills, negotiation and organizational skills

SEO(search engine optimization)-Online Marketing

Zalando
January 2011 to June 2011
  • Website Optimization and Data analysis with Google Analytics, Google Adwords and Sistrix
  • Writing/Editing and translation of website content, including brand's descriptions, help page restructuration and content improvement
  • Social media Management and Blog editing for SEO
  • Press Release for SEO indexation and Link Building
  • Creation of landing pages with thematic selection of products
  • Became tech savvy, developped web curiosity and social media marketing skills

Front desk agent , Receptionist, Hostess

La Créole Beach & Spa Hotel 4*, Parly 2, ISS Services, Estech design
July 2008 to August 2008

Server Banquet

Trianon Palace Versailles, Berkeley Scott agency and Esprit group in London
October 2007 to February 2008

Sales representative

Harrods
November 2007 to February 2008

Journalist

Mitteldeutsche Zeitung and Berlin Poche magazine
2007 to 2011
  • Developped writing and time management skills, critical thinking, interviewing and research skills (music&cinema columns)

Education

MSc of Luxury Goods and Services

International University of Monaco
2011 to 2012

BA Business-Communication

California State Univeristy Fullerton (USA)
2009 to 2010

Double Bachelor German - French

Martin Luther Universität, Halle, Allemagne / Université Paris10 La Défense
2006 to 2007

Skills

  • 5 years work experience in luxury hotel operations
  • Selling & negociation techniques, event organization
  • Good Administrative, organizational and interpersonal skills
  • Good customer service and strong communications
  • Excellent teamwork and problem solving skills
  • French: native
  • English and German: fluent
  • Opera, Microsoft Office (word, excel, PPT)

Interests

  • Diverse charity actions for disabled students at university (FR), diabetes fund raising gala (USA) but also for the creation of a local association to develop access to culture and build a community (GER).
  • Volunteering work as public relation&welcome desk for Amber Lounge at Monaco Grand Prix, journalist for a French magazine in Berlin, festivals security helper
  • Painting - Winner of the teenage section award of my town
  • Photography (visit my tumblr blog)
  • Bertrand Duhayot, Guest Services Manager, Royal Meridien Beach Resort &Spa Hotel Dubai, bertrand.duhayot@lemeridien.com
  • Valérie Gachon, EAM Room Division, St Regis Bora Bora, valerie.gachon@stregis.com
  • Guilhem Blay, Owner, Lagoon services Bora Bora, lagoonservice2@gmail.com