Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Adélie Cuvillier

Adélie Cuvillier

Events Executive

32 ans
Permis B
Royaume-Uni
En poste En recherche active
Passionate hotelier with 5 years+ experience in Services and Hospitality. Aiming at delivering bespoke experiences.
  • Reactive events and groups sales
  • Handling events and rooms enquiries via phone, email, RFPs by sending proposals and contracts
  • Booking and organising meetings, conferences, residential, corporate and private parties
  • Preparing and communicating function sheets. Attending pre and post meetings
  • Invoicing, follow up and building relationship with clients
  • Conducting Site visits
  • 7 rooms; 1000sqm, max 320 delegates
  • Support all elements of Sales and Marketing administration
  • Convert sales leads, Organize site visits, Famtrips, RFPs, proposals and contracts
  • Market research and reporting for the sales, events and marketing team
  • On and Offline Marketing for rooms and F&B, Coordinate marketing campaign, content creation and Social media planning (Alain Ducasse Rivea restaurant instagram, Bulgari Hotel London Facebook, Weibo, G+)
  • Reactive Group sales (upselling, building blocks and stay arrangements)
  • Restructuring and content creation of Bulgari online gift voucher page
  • Organization of Video/Photoshoots and internal PR events
  • In charge of Requisitions, Rotas, Invoices
  • Diary management and organisation of internal and external meetings
  • Manage the concierge team daily operations, in charge of 5 concierges
  • Generate Sales Revenue, upselling and promoting activities&F&B offers
  • Events organization: traditional weddings, private diners, BEOs, Groups itineraries, negotiated group rates
  • On and Offline Event marketing
  • Develop activities portfolio by creating service agreements and expanding a quality offer
  • Billing and invoicing
  • Anticipate and Coordinate all guests requests effectively and in a timely manner
  • Guests complain management
  • Recruiting and training Concierges & intern with Elaboration of procedures
  • Developped Leadership and people management skills, negotiation and organizational skills
  • 1 month F&B trainee /5 months concierge trainee/18 months concierge
  • Website Optimization and Data analysis with Google Analytics, Google Adwords and Sistrix
  • Writing/Editing and translation of website content, including brand's descriptions, help page restructuring and content improvement
  • Social media Management and Blog editing for SEO
  • Press Release for SEO indexation and Link Building
  • Creation of landing pages with thematic selection of products
  • Became tech savvy, developped web curiosity and social media marketing skills
En savoir +

Front desk agent , Receptionist, Hostess

La Créole Beach & Spa Hotel 4*, Parly 2, ISS Services, Estech design
Juillet 2008 à août 2008
Intérim
Guadeloupe, France
France

Server Banquet

Trianon Palace Versailles, Berkeley Scott agency and Esprit group in London
2007 à 2012
Intérim
London
Royaume-Uni
En savoir +
  • Event Management
  • 7years work experience in luxury hotel operations
  • Selling & negociation techniques
  • Customer service and strong communications
  • Excellent administrative, organisational and interpersonal skills
  • Excellent teamwork and problem solving skills
  • On and Offline Marketing
  • French: native
  • English and German: fluent
  • Opera PMS and Sales& Catering
  • Fusion, Fourth, Salesforce
  • Microsoft Office Pack

MSc of Luxury Goods and Services

International University of Monaco

2011 à 2012

BA Business Admin&Communication

California State Univeristy Fullerton (USA)

2009 à 2010

Double Bachelor German/French in European and American Studies

Martin Luther Universität, Halle, Allemagne / Université Paris10 La Défense

2006 à 2007
  • Diverse charity actions for disabled students at university (FR), diabetes fund raising gala (USA) but also for the creation of a local association to develop access to culture and build a community (GER).
  • Volunteering work as public relation&welcome desk for Amber Lounge at Monaco Grand Prix, journalist for a French magazine in Berlin