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Adélie Cuvillier

Events and Communication

Excellent teamwork and problem-solving skills
Resilient, detail-oriented and target driven
Professional Status
About Me
Passionate hotelier with a wide experience in Services and Hospitality. Aiming at delivering bespoke experiences.
  • Reactive banquet and group sales
  • Preparing and communicating on function sheets and residential bookings. Attending pre and post meetings.
  • Coordinating residential, corporate, social events, conventions, trade show and weddings
  • Building relationship with clients to repeat business, conducting sites, invoicing and follow up
  • 16 rooms, 3,000m2 dedicated Conference center, max 600 delegates, 397 bedrooms and suites, a private beach and pool
  • Handling projects from 500€ to 250K€, 10 to 600 guests
  • Reactive events and groups sales
  • Handling events and rooms enquiries via phone, email, RFPs by sending proposals and contracts
  • Booking and organising meetings, conferences, residential, corporate and private parties
  • Preparing and communicating function sheets. Attending pre and post meetings
  • Invoicing, follow up and building relationship with clients
  • Conducting Site visits
  • 7 rooms; 1000sqm, max 320 delegates, 153 bedrooms and suites
  • Support all elements of Sales and Marketing administration
  • Convert sales leads, Organize site visits, Famtrips, RFPs, proposals and contracts
  • Market research and reporting for the sales, events and marketing team
  • On and Offline Marketing for rooms and F&B, Coordinate marketing campaign, content creation and Social media planning (Alain Ducasse Rivea restaurant instagram, Bulgari Hotel London Facebook, Weibo, G+)
  • Reactive Group sales (upselling, building blocks and stay arrangements)
  • Restructuring and content creation of Bulgari online gift voucher page
  • Organization of Video/Photoshoots and internal PR events
  • In charge of Requisitions, Rotas, Invoices
  • Diary management and organisation of internal and external meetings
  • Manage the concierge team daily operations, in charge of 5 concierges
  • Generate Sales Revenue, upselling and promoting activities&F&B offers
  • Events organization: traditional weddings, private diners, BEOs, Groups itineraries, negotiated group rates
  • On and Offline Event marketing
  • Develop activities portfolio by creating service agreements and expanding a quality offer
  • Billing and invoicing
  • Anticipate and Coordinate all guests requests effectively and in a timely manner
  • Guests complain management
  • Recruiting and training Concierges & intern with Elaboration of procedures
  • Developped Leadership and people management skills, negotiation and organizational skills
  • 1 month F&B trainee /5 months concierge trainee/18 months concierge
  • Event Management
  • 8 years work experience in luxury hotel operations
  • Selling & negociation techniques
  • Customer service and strong communications
  • Excellent administrative, organisational and interpersonal skills
  • Excellent teamwork and problem solving skills
  • On and Offline Marketing
  • French: native
  • English and German: fluent
  • Opera PMS and Sales& Catering
  • Marsha
  • Fusion, Fourth, Salesforce
  • Microsoft Office Pack

Studies in Luxury Goods and Services

International University of Monaco

2011 to 2012

Studies in Business Admin&Communication

California State Univeristy Fullerton (USA)

2009 to 2010

Double Bachelor German/French in European and American Studies

Martin Luther Universität, Halle, Allemagne / Université Paris10 La Défense

2006 to 2007

Semestre Erasmus M1 LEA

Westminster University, London, GB

September 2007 to February 2008
  • Diverse charity actions for disabled students at university (FR), diabetes fund raising gala (USA) but also for the creation of a local association to develop access to culture and build a community (GER).
  • Volunteering work as public relation&welcome desk for Amber Lounge at Monaco Grand Prix, journalist for a French magazine in Berlin
  • Alexia Moros, Event Manager, Anabel's London
  • Fabio Peloia, Director of Sales Europe, Velaa Private Island
  • Bertrand Duhayot, Rooms Division Manager, W Hotel Paris