Adélie Cuvillier

  • Excellent teamwork and problem-solving skills
  • Reliable, Detail oriented, Result driven
  • Creative, Resilient and Resourceful

Professional Status

Employed
Available

Contact

About Me

Passionate hotelier with 5 years+ experience in Services and Hospitality. Aming at delivering bespoke experiences. Determined to succeed in Events

Experience

Assistant Head Concierge acting Head Concierge

St Régis Bora Bora
August 2012 to January 2017
Responsibilities completed
  • Manage the concierge team daily operations, in charge of 5 concierges
  • Generate Sales Revenue, upselling and promoting activities&F&B offers
  • Organization of Events: traditionnal weddings, private dinings, BEOs, Groups itineraries, negociated group rates
  • On and Offline Event marketing
  • Develop activities portfolio by creating service agreements and expanding a quality offer
  • Billing and invoicing
  • Anticipate and Coordinate all guests requests effectively and in a timely manner
  • Guests complain management
  • Recruiting and training Concierges & intern with Elaboration of procedures
  • Developped Leadership and people management skills, negotiation and organizational skills
  • 1 month F&B trainee /5 months concierge trainee/18 months concierge